Employment opportunities

Note: If you previously applied more than six months ago and are interested in a current position, please apply again. We only keep applications in our applicant database for six months.

The NYS Department of Tax and Finance is actively recruiting hourly employees. Strong communication skills, including the ability to communicate professionally while representing the department, are essential. Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following:

• Remote work opportunities available for call center staff after initial in-person classroom and on-the-job training period of up to 12 weeks
• Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner
• Provide excellent customer service while safeguarding confidential information.
• Evaluate problems, inquiries and complaints of the callers and provide proper solutions to them
• Research needed information using available and provided resources
• Route calls to other team members and/or specific tax department whenever needed
• Make relevant notes from customer interactions
• Report on customer feedback
• Complete call logs and reports
• Enter and/or retrieve information from computer databases.
• Communicate effectively both verbally and in writing.
• Explain agency and program policies and procedures.
• Have familiarity with computers and Microsoft Suite programs such as Excel, Word, and Outlook.
• Be able to work independently and use effective time management skills.
• Offer constructive feedback and improvement opportunities to the team.
• Perform other related office duties as required.
• Comply to agency and program policies and procedures
• Part-time applicants must be available to work Monday through Friday. Select days are not available at this time

For more information, view the job announcement.

Note: If you previously applied more than six months ago and are interested in a current position, please apply again. We only keep applications in our applicant database for six months.

The NYS Department of Tax and Finance is actively recruiting hourly employees. Strong communication skills, including the ability to communicate professionally while representing the department, are essential. Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following:

• Remote work opportunities available for call center staff after initial in-person classroom and on-the-job training period of up to 12 weeks
• Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner
• Provide excellent customer service while safeguarding confidential information.
• Evaluate problems, inquiries and complaints of the callers and provide proper solutions to them
• Research needed information using available and provided resources
• Route calls to other team members and/or specific tax department whenever needed
• Make relevant notes from customer interactions
• Report on customer feedback
• Complete call logs and reports
• Enter and/or retrieve information from computer databases.
• Communicate effectively both verbally and in writing.
• Explain agency and program policies and procedures.
• Have familiarity with computers and Microsoft Suite programs such as Excel, Word, and Outlook.
• Be able to work independently and use effective time management skills.
• Offer constructive feedback and improvement opportunities to the team.
• Perform other related office duties as required.
• Comply to agency and program policies and procedures
• Part-time applicants must be available to work Monday through Friday. Select days are not available at this time

For more information, view the job announcement.

Note: If you previously applied more than six months ago and are interested in a current position, please apply again. We only keep applications in our applicant database for six months.

Duties may include, but are not limited to, the following:

• Open mail and prepare tax returns for processing.
• Process payments for daily bank deposits. 
• Resolve routine problems and issues.
• Receive, screen, review, and verify documents.
• Sort and distribute documents, keep appropriate records, and redirect documents, as necessary.
• Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.
• Create routine reports, (e.g., personal and unit production, or assist in preparation of reports by gathering data, tabulating results, preparing simple charts).
• Operate office machinery, including photocopiers, calculators, computer printers, and scanners.
• Enter and/or retrieve information from computer databases.
• Communicate effectively both verbally and in writing.
• Create materials, including, but not limited to letters/memorandums, emails, and spreadsheets using various computer software programs.
• Research and resolve errors and omissions on tax returns.
• Comprehend complex agency and program policies and procedures.

All successful candidates must be fully compliant with all Federal, State and Local Tax Laws, which includes being current with their Tax Return Filings.
Fingerprinting is required as part of the background check prior to appointment.

For more information, view the job announcement.

Minimum Qualifications

Candidates must possess a New York State Driver’s License appropriate for the type of vehicle to be operated. Candidates must possess a valid Class A CDL license or a Class B with an air brake endorsement and keep this license renewed and active. Must be certified in the operation of fork trucks.

Duties include:

• driving a variety of motor vehicles (including a heavy single unit box truck) both on and off State property in order to transport people, supplies, mail, equipment, furniture and other materials to and from various locations.
• maintaining vehicles and keep them in good running condition.
• performing heaving physical labor in all weather conditions such as moving, carrying, loading and unloading cargo onto, into, off of or out of vehicles and to and from the delivery or storage point.
• maintaining vehicle and travel records.
• maintaining and utilizing various types of warehouse equipment including pallet jacks.
• represent the Department in a professional and business-like manner.
• traveling to the various sites as required across the state. Overnight travel may be included.
• working overtime as required.
• adhering to the Department’s time and attendance requirements.

For more information, view the job announcement.

Minimum Qualifications

Employees transferring from various titles may need to provide transcripts showing they have earned 12 credit hours in either Accounting, Auditing, and/or tax, to be eligible for transfer.

This position may be filled as a two-year traineeship. Entrance into the traineeship requires either successful completion of an Associate's Degree or higher with 60 credits hours; 12 of which must be in accounting, auditing and/or tax. Qualifying accounting/auditing courses must have the word accounting, auditing, or taxation in the course title. Unofficial transcripts may be requested and/or required to determine candidate eligibility. Or, two years of satisfactory full-time accounting or auditing experience, one year of which must have been in maintaining or auditing double-entry books of a business, including the general ledger, or in maintaining a governmental agency's books, involving appropriation accounting and the preparation of budget and financial reports, or in the field auditing of such books.

Or, must be reachable on the appropriate Civil Service eligible list* for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.

In the event that an eligible list for this title does not exist, or has less than three acceptors, an applicant possessing an Associate's Degree, or higher, which includes 12 Accounting, Auditing and/or Tax Credits may be appointed on a provisional basis.

Note: Provisional appointments are made pending an exam and will be revoked if the selected candidate is not immediately reachable on the eligible list resulting from the next holding of the exam.

For more information, view the job announcement.

Minimum Qualifications

Bachelor’s degree and three years of experience utilizing business systems, processes, and procedures. Experience leading requirements elicitation, documenting as-is processes and coordinating user testing.

Substitution: Seven years of specialized experience; associate’s degree and five years of experience.
J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

For more information, view the job announcement.

Minimum Qualifications

Bachelor’s degree and five years of experience testing and developing complex automated and paper-based systems, including experience reading and writing requirement documents and technical program specifications. Two years of the experience must have been at a supervisory level.

Education Substitution: Nine years of specialized experience; associate’s degree and seven years of specialized experience.

Experience Substitution: J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

For more information, view the job announcement.

Minimum qualifications

On or before the date of filing your application, you must have a bachelor's degree including or supplemented by 24 semester credit hours in accounting, auditing, and/or taxation (The scope of this coursework must be accounting, auditing, and/or taxation. Certain courses such as Business Law, although taken as part of an accounting curriculum, are not counted towards the 24 credit hours) and:

Either A: possession of a currently valid Certified Public Accountant license and registration issued by New York State;

Or B: two years of full-time professional accounting, auditing, and/or taxation experience as described below;

Or C: a master's degree which includes 15 graduate-level semester credit hours in accounting, auditing, and/or taxation and one year of full-time professional accounting, auditing, and/or taxation experience as described below.

To be acceptable, experience for the B and C requirements must have been gained in any one or combination of the following:

1. As an accountant/auditor with responsibility for the full range of professional activities involved in the review, analysis, and management of accounting systems, resulting in the rendering of opinions or recommendations on financial statements in accordance with generally accepted accounting principles. Activities restricted to bookkeeping or preparing tax returns are not considered qualifying.
2. As an internal accountant/auditor with responsibility for conducting a full range of financial accounting/auditing activities for an entity. Activities limited to such duties as maintaining and/or auditing payroll records, accounts receivable or accounts payable are not considered qualifying.
3. As an accountant with ongoing responsibility for the design, implementation, and review of accounting systems.
4. As a professional staff member of a private accounting practice with broad experience in maintaining accounting books and records, completing financial statements, and preparing business and personal tax returns.
5. As field auditor with a federal, state, or municipal agency, with the responsibility for performing comprehensive field audits to determine the compliance of individuals or businesses with the taxing jurisdictions laws, rules, and regulations.
6. As an accountant/auditor principally engaged in the analysis and/or interpretation of tax law.

Substitution: You must have a minimum of 18 credit hours in core accounting, auditing, and/or taxation. Up to six semester credit hours of core coursework in finance, money and banking, economics, or business may be substituted for accounting, auditing, and/or taxation credits on a credit-for-credit basis to reach the 24 required credit hours. If you meet the minimum qualifications under B or C above, there is no substitution for the required experience.

Notes

1. Qualifying part-time and volunteer experience, which can be verified, will be accepted on a prorated basis.
2. New York State residence is not required.
3. Your degree and/or college credit must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree and/or college credit was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency and a course-by-course evaluation. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at Evaluations of Foreign Education. You must pay the required evaluation fee.
4. If you have not done so already, you are strongly encouraged to apply for Examination No. 20-791, Auditor Trainee 1 (Tax). Applying for this examination may increase the chances that you are considered for appointment.
5. Vagueness, ambiguity, and omissions will not be counted in your favor.

Important: Any candidate selected for any position at the Department of Taxation and Finance will be subject to a review of their tax return submissions by the NYS Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the NYS Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

For more information, view the exam announcement.

A higher salary/appointment level is possible with experience and/or advanced education. Whether by advancement through a Traineeship or direct appointment, you will be able to achieve a Salary Grade 18 position in which salary advances will lead to a job rate of $76,387 (upstate), and $79,413 (downstate). There are further advancement opportunities through promotion.

To apply: You may apply for this examination if you have completed at least 16 semester credit hours in accounting, auditing, and/or taxation, and expect to meet the minimum requirements for appointment (below) within 10 months of filing your application. There is no substitution of coursework in a related field to meet these 16 credit hours. If you are offered a conditional offer of appointment prior to receiving a bachelor's degree, you cannot report to work until you submit proof to the Department of Taxation and Finance that you meet the minimum qualifications for appointment.

Minimum qualifications

You must have a bachelor's degree including or supplemented by 24 semester credit hours in accounting, auditing, and/or taxation. The scope of this coursework must be accounting, auditing, and/or taxation. Certain courses such as Business Law, although taken as part of an accounting curriculum, are not counted towards the 24 credit hours.

**Substitution: You must have a minimum of 18 credit hours in core accounting, auditing, and/or taxation. Up to six semester credit hours of core coursework in finance, money and banking, economics, or business may be substituted for accounting, auditing, or taxation credits on a credit for credit basis to reach the 24 required credit hours.

Notes

1. Qualifying part-time and volunteer experience, which can be verified, will be accepted on a prorated basis.
2. New York State residence is not required.
3. Your degree and/or college credit must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree and/or college credit was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency and a course-by-course evaluation. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at Evaluations of Foreign Education. You must pay the required evaluation fee.

Important: Any candidate selected for any position at the Department of Taxation and Finance will be subject to a review of their tax return submissions by the NYS Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the NYS Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

The positions

Auditor Trainee 1 (Tax), Auditor Trainee 2 (Tax), and Auditor 1 (Tax) positions exist at various geographic locations in the New York State offices of the Department of Taxation and Finance. The positions perform field audits of the financial records of taxpayers to verify that businesses and individuals are in compliance with the tax laws, regulations, and rules of the State of New York. They are required to travel extensively in the performance of their duties, including overnight travel both within and outside of New York State. Such factors as tax specialty assignment (e.g., sales tax, personal income tax, corporation franchise tax, etc.) and office location will determine the extent of the overnight travel. Appointees are required to have a valid license to operate a motor vehicle in New York State or otherwise demonstrate their ability to perform required field audits, if public transportation is unavailable.

The traineeship: Candidates who are appointed as an Auditor Trainee 1 (Tax) will participate in a two-year traineeship during which they will receive both classroom and on-the-job training as well as periodic evaluations of their performance. After one year of satisfactory service as Auditor Trainee 1 (Tax), appointees are advanced without further examination to the Trainee 2 level with a salary of $53,826 ($58,350 downstate*). After one year of satisfactory Trainee 2 service, appointees are advanced without further examination to the journey level Auditor 1 (Tax) title with a starting salary of $60,069 ($63,095 downstate*).

Advanced placement: Candidates who meet the minimum qualifications will receive a score for Auditor Trainee 1 (Tax), the start of a two-year traineeship leading to Auditor 1 (Tax).

If beyond meeting the minimum qualifications you have one year of full-time professional accounting, auditing, and/or taxation experience, as described below, or a master's degree which includes 15 graduate-level semester credit hours in accounting, auditing, or taxation, you may be appointed directly to the Trainee 2 level, reducing the length of the traineeship by one year. This experience and/or advanced degree and credits must be listed on your application for this examination. Vagueness, ambiguity, and omissions will not be counted in your favor.

If beyond meeting the minimum qualifications you possess a currently valid Certified Public Accountant license and registration issued by New York State; or two years of full-time professional accounting, auditing, and/or taxation experience as described below; or a master's degree which includes 15 graduate-level semester credit hours in accounting, auditing, and/or taxation AND one year of full-time professional accounting, auditing, and/or taxation experience as described below, your application will be scored and your name will be placed on the Auditor 1 (Tax) eligible list. This additional qualifying experience must be listed on your application for this examination. Candidates appointed from the Auditor 1 (Tax) eligible list will not serve a two-year traineeship.

Experience for advanced placement, as described on the previous page, must be gained in any one or combination of the following:

1. As an accountant/auditor with responsibility for the full range of professional activities involved in the review, analysis, and management of accounting systems, resulting in the rendering of opinions or recommendations on financial statements in accordance with generally accepted accounting principles. Activities restricted to bookkeeping or preparing tax returns are not considered qualifying.
2. As an internal accountant/auditor with responsibility for conducting a full range of financial accounting/auditing activities for an entity. Activities limited to such duties as maintaining and/or auditing payroll records, accounts receivable or accounts payable are not considered qualifying.
3. As an accountant with ongoing responsibility for the design, implementation, and review of accounting systems.
4. As a professional staff member of a private accounting practice with broad experience in maintaining accounting books and records, completing financial statements, and preparing business and personal tax returns.
5. As field auditor with a federal, state, or municipal agency, with the responsibility for performing comprehensive field audits to determine the compliance of individuals or businesses with the taxing jurisdictions laws, rules, and regulations.
6. As an accountant/auditor principally engaged in the analysis and/or interpretation of tax law.

For more information, view the exam announcement.